24/7 Customer Support in Cloud Web Hosting
All our Linux cloud web hosting offer you 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring about our website hosting solutions before you make an order or you're a current customer and you have any kind of question or some problem, you will be able to contact us anytime, including weekends and holidays. We have a number of channels to get in touch with us - a couple of phone lines globally for your convenience as well as live chat support for billing, pre-sales and general questions; e-mail messages and support tickets for more technical issues or any issues which require longer time to analyze and resolve. Unlike a number of other website hosting providers, our trouble tickets come with a warranted max response time of only 1 hour, so whatever your trouble is, it'll be resolved on time and you won't waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how essential it is to receive well-timed help, in particular when your web site is not running properly for some reason. All of our Linux semi-dedicated hosting include 24/7 customer and technical support, consequently in case anything happens, you'll be able to use several methods to let us know - phone line with multiple local numbers worldwide, live chat, e-mail messages and support tickets. The first two choices are for pre-sales, billing and basic matters, so in case you don't have an account yet, for example, you're able to get extra details regarding our services, or we can help you with less difficult tech problems. The other two options are for strictly tech problems or everything that is more time-consuming because it is much easier to follow the correspondence between you and our support team. The warranted maximum response time for them is just an hour, the typical one - 15-20 minutes, so you won't have to wait for a whole day so as to get support like you may need to do when using the services of various other providers.
24/7 Customer Support in Dedicated Web Hosting
We know how important it is to receive quick support in general, let alone when you manage a whole server, that's why each and every dedicated server that we offer features 24/7 support with one-hour answer time guarantee regardless of the problem. This service is cost-free for all of the difficulties with the server or the software that was installed by our admins through the setup, which means that you can contact us as many times as you wish, even during holidays. You could either open a support ticket from your billing area or you could send an email message, and the actual answer time for both rarely exceeds 30 mins since we have administrators available 24x7x365. In case you need general information about our servers or you've got a billing question/issue, you can also call one of the local phone numbers that we have on as many as three different continents or you could use our live chat service and talk to a representative online. For third-party software support, we offer a Managed Services upgrade, that you are able to add to your server plan through the billing Control Panel.