Customer Support Channels
A One–Hour Ticket Response Time Guarantee
Every support request you submit to us will be responded to within maximum 60 minutes. If your ticket or e–mail calls for further assistance from a server administrator, we’ll forward it and leave a comment to let you know that your matter is being worked on. If you order our Admin Services package, all of the tasks included there will be completed at a time that suits you.
An Outstanding Customer Service
We will be available to you 24–7 to answer any queries that you may have with regard to our Control Panel or any of the apps that we have installed on your behalf on the dedicated web hosting server. If you also require help handling server admin tasks, you can take advantage of our Admin Services package, which includes data backup hard disk drive storage space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as troubleshooting and software installation services
An Intuitive Help Area
Our Control Panel is installed by default for each Linux dedicated hosting server. Among its features is a rather useful integrated knowledgebase that will walk you step by step on all the operations that you can perform. The majority of instructional articles also video versions which show all the tasks that you can perform in a very illustrative manner. You can find all the help articles and the video tutorials in the top right corner of each Control Panel section.