Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • We provide you with a 1–hour resolution guarantee with all of our Linux cloud web hosting packages, meaning that each individual help inquiry you submit is going to be responded to in only 60 minutes max. Our support team members are taught to rapidly correct any case and to present you with reasonable advice on any concern that you could have.

  • Top quality support service
  • A Top–quality Support Service

  • You’re able to email us 24x7x365 with any issue you’ve got relating to our products. We’ve techs available constantly to deliver solutions at any time when necessary. You’re able to use the ticketing system or post a message whenever you want, or you can pick–up the phone or make use of the live chat during working hours.

  • Intuitive help center
  • An Intuitive Help Section

  • We have integrated a thorough education base into the Control Panel allowing you to get hold of useful step by step directions at any time. Each area of the Control Panel features its own contextual support area presenting a selection of how–to content articles. We have also organized educational videos to ensure that you get a better idea of the best way to complete any presented activity.